Executive Vice President, Chief Customer Officer
Amy Shore is executive vice president and chief customer officer for Nationwide. In this role, she is accountable for developing and executing Nationwide’s customer strategy to maximize customer acquisition and drive retention to ensure that Nationwide delivers on its mission. In addition, Amy is responsible for managing Nationwide’s corporate real estate and aviation departments.
Previously, she served as President, Nationwide P&C Sales & Distribution. In this role, Amy led P&C agency sales for Nationwide. Her team oversaw staff sales supporting all channels, field sales operations for exclusive and independent agents, and relationship management for larger national agencies/brokers.
Amy has over 30 years of experience in the P&C industry, including over 20 years in varying leadership positions across Nationwide. She has leadership experience in a variety of business functions including sales, underwriting, product/pricing, customer service and general management. She has served as executive sponsor for the Nationwide All Women’s Associate Resource Group and national chair of the company’s United Way campaign.
Amy holds a bachelor’s degree in business administration from Bowling Green State University and is a graduate of the Women’s Senior Leadership Program at the Kellogg School at Northwestern University. She also is a Chartered Property/Casualty Underwriter (CPCU) and Chartered Life Underwriter (CLU). Amy is actively involved in her local community. Currently, she serves on the boards of trustees of Bowling Green State University and the Columbus Symphony. She is a past board member and treasurer of United Way of Delaware county and remains active in their Women’s Leadership network.