The Human Connection: Using technology to create a better customer experience
In the course of a few years, the sophistication of brands’ digital interactions with consumers has increased by leaps and bounds. This can be attributed to the growing use of artificial intelligence (AI) to guide those interactions. In a new report, Chief Customer Officer Amy Shore spoke with Verizon about how Nationwide is leveraging technology to help make customer interactions more seamless while not losing the human touch.
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