09:36 AM

Money.com honors Nationwide’s life insurance for highest customer satisfaction

Consumers’ expectations continue to rise and Nationwide is exceeding those expectations with extraordinary care. In fact, Money.com recently recognized Nationwide’s life insurance business for highest in customer satisfaction.

"Our success comes from putting our customers first and making it easy for them to navigate the life insurance buying process in a fully digital world," says Holly Snyder, president of Nationwide Life.

Snyder adds that 2020 presented enough challenges for customers and getting a life insurance policy or processing a claim shouldn’t be another. To help, Nationwide added flexibility in the claims process to get proceeds in the hands of beneficiaries even faster. Nationwide also offered premium relief to thousands of customers impacted by the pandemic, helping them keep their life insurance in force.

“With more consumers looking to protect their families with life insurance, it’s great to see Money.com recognize Nationwide’s life business for highest in customer satisfaction,” said Snyder.

Nationwide’s term life insurance business was also recently recognized for “a superior standard of customer care” by DALBAR, a leading independent rating firm for customer experience in the financial community.

Nationwide’s Universal Life consumer website was ranked first among competitors in that area in 2020 by DALBAR. And, Nationwide Life received top honors as the only company to score in the “Excellent” category for DALBAR’s annual review of websites for term life providers.

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This material is not a recommendation to buy, sell, hold or roll over any asset, adopt an investment strategy, retain a specific investment manager or use a particular account type. It does not take into account the specific investment objectives, tax and financial condition, or particular needs of any specific person. Investors should work with their financial professional to discuss their specific situation. Nationwide, the Nationwide N and Eagle, and Nationwide is on your side are service marks of Nationwide Mutual Insurance Company. © 2021