Nationwide Tops J.D. Power Small Commercial Insurance Satisfaction Study for Second Consecutive Year

Columbus, OH - J.D. Power has recognized Nationwide with the highest ranking for overall customer satisfaction in its 2019 U.S. Small Commercial Insurance Satisfaction Study. This is the second consecutive year the company has received the top honor. Nationwide also ranked first in the policy offerings and claims factors, reflecting the company’s commitment to providing innovative solutions and member-centric services for small businesses across America.

“Small businesses drive America, and at Nationwide, we’re proud to support them with robust small business solutions and superior service,” said Mark Berven, president and chief operating officer of Nationwide Property & Casualty. “Receiving the highest ranking in J.D. Power’s Small Commercial Insurance Satisfaction Study in 2018 and 2019 reinforces our position as an industry leader and our commitment to helping our members build and protect their businesses.”

With an index score of 868 on a 1,000-point scale, Nationwide scored 24 points above the industry average. More than 3,200 small commercial insurance customers rated companies on five factors: interaction; policy offerings; price; billing and payment; and claims. Nationwide ranked in the top three in all areas. Further, Nationwide customers ranked the company second among participants for overall website experience.

“For more than 90 years, Nationwide has been a leader for small business solutions,” added Berven. “Together with our independent agent partners, we’re thrilled to continue to meet the needs of our commercial lines members.”

Nationwide protects businesses of all sizes with a variety of commercial insurance offerings customized to each member’s unique needs. As a leader in small business insurance, Nationwide serves over half a million small businesses around the world.

The official J.D. Power 2019 Small Commercial Insurance Satisfaction Study press release can be viewed here.