Nationwide Retirement Solutions honored with 2024 DALBAR Plan Participant Service Award

For the 11^th consecutive year, Nationwide Retirement Solutions has earned the prestigious Plan Participant Service Award from DALBAR, the leading independent evaluator of the financial services industry’s customer experience. 

The 2024 Plan Participant Service Award recognizes Nationwide for exceptional call center service to its more than 2.7 million public and private sector retirement plan participants.  

“Earning an 11th straight DALBAR Customer Experience Award underscores our dedication to delivering extraordinary, personalized service to plan participants who interact with our Solutions Center representatives,” said Cheryl Thompson, vice president of operations for Nationwide Retirement Solutions. “This industry recognition validates our consistent commitment to customer centricity in service to the millions of participants who rely on us to help secure their financial futures.” 

DALBAR, Inc. is the financial community’s leading independent expert for evaluating, auditing and rating business practices, customer performance, product quality and service. Launched in 1976, DALBAR has earned the recognition for consistent and unbiased evaluations. 

Nationwide Retirement Solutions is a business within Nationwide, a Fortune 100 company based in Columbus, Ohio, that is one of the largest and strongest diversified financial services and insurance organizations in the United States. Nationwide Retirement Solutions administers nearly 32,000 retirement plans, helping protect nearly $200 billion in participant assets, and helping secure financial futures for over 2.7 million participants. Nationwide services the highest volume of Governmental 457 plans and demonstrated significant growth corporate 401(k) and not-for-profit 403(b) markets.¹ Nationwide is committed to serving the retirement industry by doing the right thing at the right time through better participant experiences, administrative simplicity and values that translate to service.   

Visit nrsforu.com for more information about the tools and services Nationwide provides to retirement plan participants.  

Nationwide and the Nationwide N and Eagle are service marks of Nationwide Mutual Insurance Company © 2025 Nationwide  

¹ Plan Sponsor 2024 Recordkeeping Survey 
NFN-1773AO