09:10 AM

GloveBox, Nationwide team up to create insurance ease for customers, agents

The demands on an insurance agent’s time are immense. Whether it’s providing protection counsel to their clients, answering client phone calls and emails, or running their own small business, agents can feel like there aren’t enough hours in the day to get everything done.

A new partnership between Glovebox and Nationwide will solve that problem by digitizing some of the servicing aspects of the insurance process.

“Agents tell us all the time they would love to automate certain functions of the insurance experience so they can focus their efforts on identifying their clients’ needs and providing products and solutions to protect what matters most to them,” said Blair Crossan, Nationwide’s Vice President of Sales Experience for Personal Lines. “Nationwide is teaming up with Glovebox because we know their technology can help our agency partners accomplish that goal.”

Customers of Nationwide-appointed agencies using Glovebox’s platform for Personal Lines business will be able to get basic policy questions answered, request policy changes, and access their insurance documents online without having to call their agent.

The news is being praised by agency owners and is seen as a win for both customers and agencies.

"It’s my belief that independent agents have to meet our clients where they want to be met. This announcement by GloveBox and Nationwide tells me that the two companies understand the value in giving our clients options to allow for ease of doing business” says Scott Howell, Agency Owner of iProtect Insurance & Financial Services. “Now that Nationwide is working with GloveBox, it will reduce our time spent on basic customer service tasks. This partnership will help us grow our agency while still providing excellent service for our clients."

"Meeting policyholders where they want to be is the foundation of customer experience in today’s insurance world. We at GloveBox believe that this is achieved by connecting all stakeholders (policyholders, agents, and carriers) into a single platform where policy data and service workflows can be easily accessed and operated on,” says Ryan Mathisen, CEO of GloveBox. “Partnering with Nationwide is an amazing step in proving that better insurance relationships can be fostered out of building and providing inter-connectivity between systems. The result empowers policyholders, agents and carriers to operate amongst each other more effectively based on how they choose, providing a truly omni-channel service experience for all."

Agents and agencies interested in adding Nationwide to their book of business can visit   https://www.nationwide.com.