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For the Second Consecutive Year, Nationwide Tops J.D. Power’s Small Commercial Insurance Satisfaction Study

Nationwide’s customers ranked it the no. 1 small commercial insurance provider in overall customer satisfaction, according to J.D. Power’s 2019 U.S. Small Commercial Insurance Satisfaction Study. This is the second consecutive year Nationwide has received the top honors.

More than 3,200 small commercial insurance customers rated companies on five factors:

  • Billing and payment
  • Claims
  • Interaction
  • Policy Offerings
  • Price

Nationwide’s leading performance in the study reflects the company’s commitment to providing innovative solutions and member-centric services for small businesses across America.

“Small businesses drive America, and at Nationwide, we’re proud to support them with robust small business solutions and superior service,” said Mark Berven, president and chief operating officer of Nationwide Property & Casualty. “Receiving the highest ranking in J.D. Power’s Small Commercial Insurance Satisfaction Study in 2018 and 2019 reinforces our position as an industry leader and our commitment to helping our members build and protect their businesses.”

Nationwide protects businesses of all sizes with a variety of commercial insurance offerings customized to each member’s unique needs. As a leader in small business insurance, Nationwide serves over half a million small businesses around the world.

“For more than 90 years, Nationwide has been a leader for small business solutions,” added Berven. “Together with our independent agent partners, we’re thrilled to continue to meet the needs of our commercial lines members.”

The official J.D. Power 2019 U.S. Small Commercial Insurance Satisfaction Study press release can be viewed here.

For J.D. Power 2019 award information, visit jdpower.com/awards