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DALBAR again recognizes Nationwide for customer experience excellence

Innovating and putting the customer at the center has earned Nationwide Retirement Solutions a noted industry award for three years running.

DALBAR, an independent financial auditing and ratings organization in business nearly 50 years, has recognized Nationwide Retirement Solutions with its Customer Experience Excellence Award.

“It’s validating to be recognized by DALBAR for our teams who deliver extraordinary care and excellent service to our plan sponsors and participants every day,” said Eric Stevenson, president of Nationwide Retirement Solutions. “Marking our third consecutive win in this category, we remain committed to continuing to invest in and evolve across its digital and contact centers to deliver award-winning experiences for our customers in the ways they prefer to work with us, long into the future.”

Nationwide has won the award for all three years DALBAR has had that category.

The award closely follows Retirement Solutions winning DALBAR’s Participant Plan Service Award for phone service for the eighth year in a row. This latest Customer Experience Award recognizes a superior cross-channel experience including phone, mobile and internet, given consumers’ expectations today of being able to get help whenever and however they want.

“One really important aspect in planning for a successful retirement is having the right tools and support at your disposal. This is one area where Nationwide really excels. They have excellent 24/7 access through their award-winning websites, a great mobile app for people on the go, and the best telephone support for plan participants we have seen,” explains DALBAR Director Brendan Yeager.