Nationwide Recognized for Outstanding Customer Satisfaction among Annuity Providers from J.D. Power
Receives #2 Overall and #1 score in product offerings, price and statements
Columbus, OH – Nationwide, one of the strongest, diversified, Fortune 100 insurance and financial services companies was recognized for outstanding Customer Satisfaction among annuity providers from J.D. Power in the 2021 U.S. Individual Annuity study for the second year in a row. Nationwide received the highest ranking in the categories of product offerings, price and statements and was ranked No. 2 overall in the study.
The company’s overall customer satisfaction score of 831 is up 29 points from 2020 and 29 points higher than the industry average.
“We are proud of the experience we provide our customers and are honored to be recognized by our customers and by J.D. Power with this prestigious designation,” said Eric Henderson, president of Nationwide’s Annuity business. “These scores reinforce that we’re focusing on the right priorities and are helping our customers feel more confident about achieving their long-term retirement income goals.”
Nationwide launched new annuity products with popular features, and both partners and customers are reacting favorably. Henderson believes customers appreciate Nationwide’s focus on creating simple, customer-friendly resources and tools to help them understand the value of its suite of solutions.
“It’s wonderful how customers are responding to our enhanced self-service capabilities and our improved ability to conduct business and resolve issues in a virtual environment,” Henderson added.
The J.D. Power U.S. Individual Annuity study was fielded between June and July 2021. The official J.D. Power 2021 Individual Annuity Study press release can be viewed here.
About J.D. Power
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.
J.D. Power has offices in North America, Europe and Asia Pacific. To learn more about the company’s business offerings, visit JDPower.com/business. The J.D. Power auto shopping tool can be found at JDPower.com.
Nationwide, a Fortune 100 company based in Columbus, Ohio, is one of the largest and strongest diversified insurance and financial services organizations in the United States. Nationwide is rated A+ by both A.M. Best and Standard & Poor’s. An industry leader in driving customer-focused innovation, Nationwide provides a full range of insurance and financial services products including auto, business, homeowners, farm and life insurance; public and private sector retirement plans, annuities and mutual funds; excess & surplus, specialty and surety; pet, motorcycle and boat insurance. For more information, visit www.nationwide.com. Follow us on Facebook and Twitter.