19
March
2020
|
13:20 PM
America/New_York

Shelley Brazeau Temple

President of Nationwide P&C Personal Lines

Shelley Brazeau Temple Headshot

Shelley Brazeau Temple serves as President of Nationwide P&C Personal Lines. In this role, Shelley is responsible for all aspects of the Personal Lines Profit and Loss (P&L) segment including product, underwriting, sales and distribution, claims and service. Her organization focuses on delivering effortless experiences, positioning Nationwide to be the best national carrier that goes to market through independent agents, national brokers and wholesalers.

She most recently served as Nationwide P&C SVP and Chief Claims and Operations Officer, providing strategic and operational leadership to the company’s claims, insurance service operations, and billing operations throughout the U.S. Prior to that, she served as SVP of Member Solutions, leading the company’s insurance servicing and billing operations and direct phone sales organization.

Other leadership positions she has held are:

· Regional Vice President of Nationwide’s South Central Operations, responsible for sales, pricing, underwriting and product in a six-state geography, and managing a more than $660 million in sales revenue through exclusive agents and direct sales.

· VP of Strategy and Operational Effectiveness for Customer Service and Direct Sales of Nationwide, developing and executing an innovative contact center strategy.

· VP of Personal Lines Service Operations, responsible for personal lines service and processing center operations.

Shelley began her career at Nationwide as a Claims associate 27 years ago. Her increased responsibilities in leadership positions throughout the years also led her to work with internal audits, property product and agency sales.

Shelley holds a bachelor’s degree from Bowling Green State University and the Chartered Property and Casualty Underwriting (CPCU) designation. She has served on several non-profit boards, including Ronald McDonald Children's Charities and the American Lung Association of the Midland States with participation in development, audit/finance and executive committees.