SVP, Chief Innovation and Digital Officer
As Chief Innovation and Digital Officer, Chetan is accountable for leading the company’s digital vision and maturing our enterprise digital capabilities and expertise while creating new customer-centric products and services for members and partners.
Chetan is a visionary leader who has repeatedly developed high performing teams to work towards a common vision and purpose. During his 18-year career at Nationwide, Chetan successfully delivered several of the industry’s largest transformations, with more than $1B in investment towards creating single core platforms for Policy, Claims, Customer and Data.
In his tenure as the leader of digital and innovation, Chetan and his teams have advanced Nationwide’s strategy through digitization of customer journeys and the development of a robust innovation portfolio. Leading with a people-first philosophy, Chetan has fostered a culture of experimentation and collaboration, guided by a strong commitment to customer-centricity and focus on technology based innovation. His ability to anticipate and embrace change has accelerated innovation efforts and amplified key business outcomes for Nationwide.
Chetan holds a Master of Business Administration (MBA) from The Ohio State University, a Master of Science in Information Systems from Miami University, and a Bachelor of Science in Computer Science from Muskingum University.