Amy Shore

Amy Shore is executive vice president and chief transformation officer for Nationwide. Coordinating efforts across the Enterprise, she is helping drive operational excellence and creating continued value for Nationwide customers. Focusing on automation, digitization and technologies, like generative AI, Amy is passionate about automating the ordinary and enabling Nationwide associates to deliver the extraordinary.

Previously, she served as executive vice president and chief customer officer for Nationwide. Amy was accountable for developing and executing Nationwide’s customer strategy to maximize customer acquisition and drive retention to ensure that Nationwide delivers on its mission. She has also served as President, Nationwide P&C Sales & Distribution, where she led P&C agency sales for Nationwide.

Amy has over 30 years of experience in the P&C industry, including over 20 years in varying leadership positions across Nationwide. Her leadership experience spans a variety of business functions including sales, underwriting, product/pricing, customer service and general management. Additionally, she has served as executive sponsor for the Nationwide All Women’s Associate Resource Group and national chair of the company’s United Way campaign.

Amy holds a bachelor’s degree in business administration from Bowling Green State University and is a graduate of the Women’s Senior Leadership Program at the Kellogg School at Northwestern University. She also is a Chartered Property/Casualty Underwriter (CPCU) and Chartered Life Underwriter (CLU). Actively involved in her local community, she currently serves on the boards of trustees of Bowling Green State University and the Columbus Symphony. She is a past board member and treasurer of United Way of Delaware county and remains active in their Women’s Leadership network.