Executive Vice President, Chief Customer Officer
Amy Shore is Executive Vice President and Chief Customer Officer for Nationwide. In this role, Amy is accountable for developing and executing Nationwide’s customer strategy to maximize customer acquisition and drive retention to ensure that Nationwide delivers on its mission.
Most recently, she served as President, Nationwide P&C Sales & Distribution. In this role, Amy led P&C agency sales for Nationwide. Her team oversaw staff sales supporting all channels, field sales operations for exclusive and independent agents, and relationship management for larger national agencies/brokers.
Amy has over 30 years of experience in the P&C industry, including over 20 years in varying leadership positions across Nationwide. She has leadership experience in a variety of business functions including sales, underwriting, product/pricing, customer service and general management. She has served as executive sponsor for the Nationwide All Women’s Associate Resource Group and national chair of the company’s United Way campaign.
Amy holds a bachelor’s degree in business administration from Bowling Green State University. She also is a Chartered Property/Casualty Underwriter (CPCU) and Chartered Life Underwriter (CLU). Amy is actively involved in her local community. Currently, she serves on the boards of the Columbus Symphony and Bowling Green State University. She is a past board member and treasurer of United Way of Delaware county and remains active in their Women’s Leadership network.